Our Warden telephones each member every weekday morning to confirm that they are safe and well. If they can’t get a reply, then there is an escalation process using nominated friends or relatives.
Each member is visited by our Warden at an agreed time every week. In addition to a friendly chat the Warden will ensure that there are no new health or safety issues and will follow up on outstanding matters.
The Warden will establish contacts with health or welfare organisations, liaising with them as required (for example – GPs, hospitals, Occupational Health, Social Services, Citizens Advice).
Additional help will be provided, for example collecting a prescription, emergency shopping, completing a form or arranging for an alarm or key safe to be installed.
At Christmas we usually provide a free Christmas lunch for all our members at a local venue, with transport provided. An event in the Summer months is often also arranged.
Support can be long term or short term depending on need (for example when recovering from an operation or if a relative is away for a lengthy period).
On joining us a new member will be asked to agree a contract setting out in detail the services that we will provide and the terms that will apply, for example payment of the weekly subscription and notice required on ending membership.
Our service does not include the provision of personal or nursing care, the dispensing of prescriptions or the carrying out of domestic duties.